Customer Service

We carefully strive to deliver your order as soon as possible. 

Once we receive an order, we attempt to ship within 1-2 working days. However, we may not always be able to fulfill this, as sometimes products are out of stock, which may result in a slightly longer delivery time for your order. The product page provides an indication of the delivery time. If for any reason we are unable to meet this delivery time, we will notify you as soon as possible.

Shipping costs are automatically calculated and visible in our checkout before placing your order. This price includes VAT.

Package prices:
- €3.99 in the Netherlands
- €4.99 to the rest of Europe

Delivery Time:
Once the order is confirmed, you will receive a track and trace code. This will allow you to follow the different steps of the delivery process, and it will provide an estimated time of delivery.

Haven't received a track and trace code yet? Please wait a bit longer, it will follow automatically.

For further questions, please send an email to info@walrusgames.nl

F.A.Q.

No, the costs are the same as shipping to the rest of the Netherlands.

This is not the preferred options but in some cases we might be able to let you pick up your order. Please send a message to info@walrusgames.nl and we will see what we can do!